You can now text us at (212) 246-0944 for refills and requests!

Return Policy

Returning items

Your complete satisfaction is our ultimate goal. You may return any item shipped by Esco, as long as it meets the following conditions:

  • The products must be returned within 7 days of receipt and original packing unless otherwise noted on product page.
  • We’ll need the receipt, your order number and the reason for your return.
  • We do not accept items back that have been opened or used unless the product is damaged or defective.

Please note that we do not refund cash. Store credit only!

Non-returnable Items

Merchandise that meets the in the following criteria are final purchase & non-returnable and non-refundable.

  • DME Products (Durable medical equipment such as wheelchairs, crutches, etc.) 
  • Vitamins/Herbs